Desktop Lobby
Your privacy settings sync across desktop and mobile. Changes made in one place apply everywhere you access your account.
LEGAL REFERENCE
Your Data. Your Control. Our Commitment.
We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly how we...
Data SecurityPayment PrivacyAccount ProtectionTransparencyYour Rights
What We Collect and Why
When you open an account with china pool, we collect your name, email, phone number and identity details to verify your account and comply with local regulations in supported regions. We also track your gameplay history, deposit and withdrawal records, and device information to improve your experience and prevent fraud. Payment data linked to DANA, OVO, GoPay and QRIS transactions is encrypted
and never stored on our servers after processing. We use this information to deliver the lobby you see, process your payouts, and keep your account secure.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Questions About Your Privacy
Team online
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.
Live Chat
Chat with our support agents directly from your account dashboard. Available during lobby hours to answer privacy and data-access requests.
Account Settings
Review and update your personal information, communication preferences and data-sharing choices anytime from your account control panel.
EDITORIAL CLARITY
How We Earn Your Trust
Encryption Standard
All data transmitted between your device and our servers uses TLS 1.3 encryption. Payment details are tokenized and never stored...
Third-Party Audits
We undergo annual security assessments by independent firms to verify our data-handling practices meet international standards for gaming platforms.
Compliance Framework
Our privacy practices align with data-protection regulations in supported regions. We do not sell your personal information to third parties.
Transparent Logging
Every access to your account data is logged and timestamped. You can request a full audit trail of who accessed...
Incident Response
If a security issue affects your account, we notify you within 48 hours with details and steps to protect yourself...
Data Retention Policy
We keep your account data for as long as your account is active. After closure, we securely delete personal information...
WHY THIS PLATFORM
Consistency Across Our Platform
Mobile App
The app uses the same encryption and data-handling standards as our web platform. No separate privacy rules for app users.
Live Tables
Live dealer sessions are recorded for quality assurance only. Recordings are deleted after 30 days and never shared with third parties.
Sportsbook Markets
Your betting history and preferences are private. We do not share your wager data with sports leagues or external analytics firms.
Slot Rooms
Slot gameplay data is used only to calculate your account balance and track your session history. No profiling or behavioral targeting.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. We never see your wallet credentials or PIN.
Account Closure
When you close your account, all personal data is flagged for deletion. Payout records are retained only as long as required by law.
PLATFORM SNAPSHOT
What Defines Our Privacy Approach
Account Verification
We verify your identity once during signup to comply with...
Session Privacy
Your gameplay and betting activity are visible only to you...
Payment Discretion
Deposits and withdrawals via DANA, OVO, GoPay and QRIS are...
Cookie Control
We use cookies only for session management and fraud prevention...
Marketing Opt-Out
Promotional emails and SMS are sent only if you opt...
Data Export
Request a complete export of your personal data anytime. We...
Privacy Questions Answered
We retain your account data for 90 days after closure to process final payouts and comply with local regulations. After that, all personal information is securely deleted. Transaction records required by law are kept separately and anonymized.
Yes. Log into your account and visit Settings > Privacy & Data. You'll see your profile information, login history, device list and transaction summary. For a complete data export, contact [email protected] and we'll deliver it within 14 days.
We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers) to complete transactions and with legal authorities when required by law in supported regions.
Yes. We never store your wallet credentials or PIN. Payments are tokenized—we receive only a secure reference, not your actual payment details. Each provider handles their own encryption and security standards.
We monitor our systems 24/7 for security threats. If a breach occurs, we notify affected users within 48 hours with details and recommended actions. We also file reports with relevant authorities in supported regions as required by law.
Yes. Request permanent deletion from your account settings or email [email protected]. We'll close your account and delete personal data within 90 days, except records we're legally required to keep for tax or regulatory purposes.
We use cookies for session management, fraud prevention and basic analytics. Non-essential cookies require your consent. You can disable them anytime in your browser settings without losing access to your account or lobby.